Processing time

We strive to ship your order within 3-5 business days of receiving your order and are 100% committed to ensuring you are completely satisfied with your ordering experience.

During periods of high order volume, holidays or sales, processing times may be extended. If you need assistance, don’t hesitate to contact us at [email protected]

Where is my package?

Once your item(s) have been shipped, you can track your order at any time by clicking the link provided in your shipping email.

It usually takes 24-48 hours for the system to update the tracking number to you after we prepare the item.

If you cannot find an answer to your question, please email us to [email protected]


Our warehouse team always aims to dispatch your order within 1 working day. Standard delivery (send via Royal Mail) normally takes 3-5 working days but sometimes this does take a little longer which can be up to 10 days. If you are worried about your order, feel free to get in touch with our customer service team via Email. For higher value or large items, we may upgrade your delivery and send it via a courier service.

As always, if you have questions with one of our friendly customer service team.